Ticketyard Privacy Policy
This privacy policy must be read together with our Website Terms, Community Guidelines, Terms of Use, and other policies available on our website. By using our services, all users and event organisers agree to the terms set out in this policy and to comply with applicable South African data protection laws.
We may update this Privacy Policy from time to time. If we do, we will notify you where possible, and you agree to check our website regularly for updates.
The words “include”, “including” and “in particular” are used for examples only and do not limit the general meaning of what comes before them.
Who We Are
Ticketyard is a South African online ticketing platform where event organisers (“Organisers”) can promote and sell tickets for events. We only operate in South Africa and all transactions are processed in Rands.
This privacy policy explains how we handle data we collect from:
- Organisers,
- Ticket buyers or event registrants (“Buyers”),
- Other users or visitors to our website.
(“user”, “you”, “your”).
Ticketyard acts as both a data controller (deciding how and why your data is used) and a data processor (processing data on behalf of Organisers). In both roles, we place the highest priority on protecting your personal information.
If you have any privacy-related queries, please contact us at:
Email: support@ticketyard.co.za
The Data We Collect
We collect data directly from you when you:
- Create an account,
- Buy a ticket, register for an event, or make a donation,
- Complete surveys or forms on our site,
- Engage with us as an Organiser,
- Contact our customer service team.
This data may include your name, email address, billing and payment details, accessibility information, and other information required to deliver our services.
With your consent, Organisers may also contact you about their future events.
We may also collect technical data when you browse our site, such as IP addresses, browser information, and cookie data to improve your user experience.
Important: We will only request payment details through secure, third-party payment platforms. Always ensure the payment gateway is correct and secure before making payments.
How & Why We Use Your Data
We only collect and process your data where we have a legal basis:
- To perform our agreement with you:
- Selling and processing event tickets and donations.
- Sending booking confirmations, reminders, and updates.
- Sharing data with Organisers so they can manage their events.
- Processing payments and providing customer support.
- For our legitimate business interests:
- Preventing fraud.
- Conducting research and improving our services.
- Tailoring content to your preferences.
- Notifying you of upcoming events (if permitted).
- Where you have given consent:
- Marketing and promotional updates.
- Tailored advertising.
- Collecting accessibility information for event needs.
- Where required by law:
- Compliance with tax, financial, or legal obligations.
Who We Share Data With
We may share your personal data with:
- Organisers – to manage and run their events.
- Service providers/partners – for payments, cloud hosting, security, customer support, or marketing (with your consent).
- Authorities – to comply with legal requirements or fraud investigations.
- Successors – in case of a business restructure or sale.
Where data is transferred outside South Africa, we will ensure appropriate safeguards are in place.
Your Rights
You have the right to:
- Access – request a copy of your data.
- Correct – update inaccurate or incomplete data.
- Delete – request deletion of your data in certain circumstances.
- Restrict – limit how your data is processed.
- Portability – transfer your data to another provider.
- Object – stop processing for marketing or profiling.
You may update your information by logging into your Ticketyard account or contacting us at support@ticketyard.co.za.
How We Protect Your Data
We implement industry-standard security measures to keep your data safe. Data is only kept for as long as necessary for legal, operational, or security reasons.
If you suspect unauthorised use of your personal information or account, you must notify us immediately.
Children’s Data
Our services are not for anyone under 18. No child may use Ticketyard or submit personal data. If we discover that a child’s data has been submitted unlawfully, we will delete it immediately.
Organiser & Service Provider Responsibilities
Organisers and service providers working with Ticketyard must comply with this Privacy Policy and applicable data protection laws. Organisers act as independent data controllers when handling Buyer data and are responsible for their own compliance.
Contact Us
If you have questions about this Privacy Policy, please reach out:
Email: support@ticketyard.co.za